Contact us
We are here to help with questions, suggestions and corrections. Choose the channel that best suits what you need.
Where to reach us
- Email: our main channel for questions, suggestions, store corrections, partnerships and requests that need a detailed reply: guiabrechoapp@gmail.com.
- WhatsApp: send a message to the Guia Brechó team at +55 48 99996-8978.
- Instagram: follow @guiabrecho for updates and content about thrift stores and circular fashion.
You can also send a message from the Contact screen inside the Guia Brechó app.
How long a reply takes
We usually reply within three business days. We are a small team reading messages individually, rather than a support centre staffed around the clock.
Tell us what happened and what you have already tried. For an app issue, include your device model, operating system version and a screenshot if possible. For a store question, include the shop’s name and city. Details help us respond without first having to ask for more information.
Listings created by the team from Instagram recommendations are initially managed by administration. For correction or removal requests, email guiabrechoapp@gmail.com even without access to the responsible account. Personal-data requests follow the data-deletion instructions; the contact response estimate above is not a deletion-completion promise.
Who to contact for each issue
An arrangement with a store: contact the shop first. For purchases arranged directly with a shop, the shop handles the agreement, payment and delivery.
Your store listing: use the app to register and maintain your information. New owners start with the store registration action; existing owners use My Store in their profile. If you need a listing removed or something prevents you from continuing, email us with the shop’s name and city.
Incorrect information: owners can update an address, opening hours or phone number in the app. If you are a visitor who noticed an error, send us the store’s name and what has changed so we can contact the owner.
A store has closed: let us know where it was. An outdated listing can send someone across town unnecessarily.
Press and partnerships: use the same email address and include your publication or organization, proposed topic and deadline.